Refund policy

Returns

Returns are only accepted for damaged or incorrect merchandise, and you must report the damage or incorrect merchandise withing 48 hours of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@romecurate.com. Please note that returns will need to be sent to the following address: 3409 5th Avenue South, Birmingham, AL 35222

You can always contact us for any return question at hello@romecurate.com or 205-938-4877. 

Damages and issues
Please inspect your order upon reception and contact us within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Custom products (such as rugs, furniture and framed or commissioned art) may not be returned.  Personal care goods (such as beauty and skincare products) may not be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@romecurate.com or 205-938-4877.